01FAQ category
Payment Questions
Do you accept credit card payment?
The 3 payment methods that we can accept are PayPal, bank transfer or western union. With PayPal you can use your credit card to make an e-check payment. So it means yes you can pay us by your credit card. Please kindly take a look at this link for more information:
https://test.latinodancewears.com/en/html/id18/How-to-order/
What currency do you accept for payment?
The prices noted in our website are in USD. However if you make payment by PayPal we can accept all kinds of currency. If you make your payment by bank transfer or Western Union we accept only USD or Euro for payment. Please kindly take a look at this link
http://www.xe.com/ for the exchange rate.
Do I need to pay extra charge for urgent order?
You need to pay extra charge for urgent order. The amount of extra charge will depend on the urgency of the order. Please discuss with us and have our confirmation prior to placing an urgent order.
02FAQ category
Shipping Questions
What delivery service you use to ship the item?
We use DHL or FEDEX express delivery service with tracking number and signed for service. Tracking information will be automatically sent to your email address on the day we send out your order. So please keep tracking your email (even your spam email).
How long does it takes for delivery?
Production normally takes around 4–6 weeks after we receive your payment and all completed order details, including measurements when required. During our Lunar New Year period (January, February and March), the standard production time is around 6–7 weeks.
After dispatch, DHL express delivery normally takes around 3–5 days. If you need the order for a specific date, please contact us before ordering so we can confirm whether delivery on time is possible. Please review our Shipping Policy for full details.
Do you combine shipment?
Yes we combine shipment to save on shipping cost for you. Shipping cost for the 1st item is 35$ and only 16$ for each additional item.
How soon can you deliver an urgent order?
We can deliver an urgent order within 14 - 16 days with extra charge. The amount of extra charge will depend on the urgency of the order.
03FAQ category
Return Questions
Do you accept the return?
We accept the return for refund in case critical mistakes come from us. If mistakes come from buyer we can make alteration to correct the mistakes for free. Shipping cost is at buyer's charge.
How long does it takes for the refund?
The refund will be sent to your PayPal account within 10 days AFTER we receive the item you send back to us.
04FAQ category
Questions On Our Products
Why your products are less expensive than the ones we find locally?
Our products are made from Vietnam. We profit the less expensive (but very skillful) human resource, less expensive (but same quality) fabric and material from an Asian country. So our products are at more reasonable price than the ones you find locally. We determined our brand as reasonable priced – medium and high quality products.
Where do your designs come from?
Latino have a team of designers to work on each design. Our designers not only understand about the fashion and the tailor work but also understand about dance experience so that they can design the beautiful, comfortable and most suitable designs for dancing.
Do your dresses have built in bras and bodysuit/panties?
All our dresses have built in bras and bodysuit/panties, unless buyer require not having them. This is an indispensable part of the costume. Our latin dresses will not have snaps at the panties so you won’t be worried about doing your high kicks.
Do you have big bras (cups)?
We have very big cups like DD or E or F, so please don’t worry about your big cup requirement.
Can you make our own design?
Please send us your sketches, pictures or video link. After receiving them we will discuss with you about how you want us to produce your design (the fabric, decoration, color choice, etc.). We will have our professional designers work with you until final product satisfies you.
Fabric and color choice?
05FAQ category
Questions on measurements/sizes
How do I give you my measurements?
Choose Custom to measurements for the product. During checkout, open the product in the Product options step, enter the dancer name, then either create a New Profile or select a compatible Saved Profile. Complete every required measurement using one unit throughout.
You may also pay first and provide the measurements later. Sign in to My Account, open My Orders and choose Complete measurements for the relevant item. See How to take correct measurements for guidance.
Should I use my previous measurements?
You may select a compatible Saved Profile during checkout, but please review every value before submitting it. Re-measure if the profile is more than six months old or if the dancer’s body measurements have changed. Update the saved profile in My Account so the order uses current measurements.
Should I use measurement form I have from other sellers?
No you should not. In fact, each tailor has his/her
own way to measure the body so the measurement form you have from other sellers
may not work for us. Please use our own form that we send you when we receive
your payment.
What can I do if I don’t know how to measure myself?
Can I order standard size?
⌕No matching answer
Try a shorter keyword or contact Latino Dancewears for help.